STORE POLICY

CUSTOMER CARE

Hawthorne & Evans Terms and Conditions of Sale

Definitions

In these terms and conditions:

‘goods’ means the goods in your shopping basket at the time of ordering. It includes any service that comes with any goods.

‘product’ or ‘products’ means Hawthorne & Evans good(s)

‘we’, ‘us’, ‘our’ means Hawthorne & Evans. ‘Hawthorne and Evans’ is a registered trademark and trading name of The Nut House Limited

"working day" means every day of the year except weekends, and UK statutory and public holidays

‘you’ or ‘your’ means you as one of our customers ordering goods subject to these terms and conditions

Jurisdiction

These terms and conditions and our contract with you are governed by and construed in all respects in accordance with the laws and courts of England and no other. All disputes shall be subject to the exclusive jurisdiction of the courts of England. Your statutory rights are unaffected.

Product Information

Product information, photographs and dietary indicators contained on the www.hawthorneandevans.co.uk website is provided for information purposes only and is not intended to constitute medical advice. It is not a substitute for advice given by your doctor or other medical professional.

If you have any questions or concerns regarding a medical condition, particularly if there is a possibility of an allergic reaction please consult your doctor. Ingredients may change from time to time and you should always check the details on the pack prior to using the product.

The website may contain typographical or technical errors and The Nut House makes no representations or warranties as to the accuracy of information on the website. You agree to indemnify us and hold us harmless from any claims, actions or demands resulting from ordering or consuming any goods ordered from The Nut House Ltd.

All products sold on this web site are packed in an environment containing general bakery ingredients and nut products

General Conditions

If any provision contained in these Terms and Conditions is judged by an English court or UK regulatory authority to be unfair, invalid or unenforceable, this will not affect the validity and enforceability of the remaining provisions.

All orders will be subject to these terms and conditions.

The terms and conditions cannot be varied by you or The Nut House Ltd unless made in writing and signed by both parties.

When your order is accepted, a confirmation will be sent to the email or postal address you provided when placing your order. At this point your order becomes binding and may only be cancelled as detailed below. As our order confirmation is generated automatically we reserve the right to cancel the order should the confirmation contain an error. In this unlikely event we will contact you as soon as possible.

If a product is out of stock we will process the remaining products on your order and deliver your order to you as soon as possible. If you prefer us to delay your delivery until all of your orders is in stock please tell us when you place the order.

Payment and Prices

The Nut House Ltd cannot accept your order until you have paid for it in full. When payment has been made we will confirm acceptance of your order by email. Online payment can be made using Master Card, Visa, American Express, Switch, Delta, Maestro cards. Offline payment can be made by cheque or postal order. All cheques should be made payable to The Nut House Limited with the cheque guarantee card number on the reverse. No goods will be despatched until credit or debit cards or cheque transactions have been authorised and payment received. Where appropriate, delivery will be charged in addition and the additional charge displayed at the check out. All prices shown on this website are inclusive of VAT where applicable. VAT invoices are available on request.

Guarantee and Cancellations

The Nut House will refund your purchase if for you are not happy with your order. If you wish to cancel your order please contact us within 2 working days of purchase by calling +447711795147 or emailing us at salesdesk@hawthorneandevans.co.uk  Due to the perishable nature of the goods we will collect the goods free of charge if the goods are faulty but if you have changed your mind we will deduct the cost of collection charges from your refund. Claims for breakages must be made within 2 working days of receipt of your order. We may offer an exchange or refund in accordance with your statutory rights.

Packaging and Delivery charges

As our cakes are made to order, the type of cake you order will determine when it can be despatched to you. We will endeavour to send your cake to you as quickly as possible and will send you an email to inform you that we have received and are preparing your order and then email you when it is despatched. We only deliver to the UK Mainland, Highlands and Islands, Northern Ireland and Channel Islands

Where possible we use a trackable service for our orders. This allows us to despatch an order up to 20 Kilograms in weight. This is for a single despatch to a single address in the UK. Please note that it is essential that you give a correct address. Inaccurate addresses of postal codes may result in a failed delivery.

Delivery Charges:

Free delivery for orders greater than £25.

Otherwise

UK Mainland, Highlands and Islands, Northern Ireland, Channel Islands £4.95 under 1250g

UK Mainland, Highlands and Islands £7.00

Northern Ireland £12.00 over 1250g

Channel Islands £15.00 over 1250g

In order to help reduce our carbon footprint and reduce the unnecessary use of cardboard we normally reuse outer packaging materials. Even if the outer packaging is reused it will be clean and suitable for purpose.

We aim to despatch orders within one working day from receipt of order. We post the majority of orders by courier or by First Class Mail. We cannot take liability for delivery delays but if you do not receive your order within 7 working days please contact us at salesdesk@hawthorneandevans.co.ukand we will track your parcel. If your order has been lost we will replace it free of charge.

Christmas Deliveries

We guarantee all orders if placed before 14th December 2021, subject to availability. Orders for non-UK mainland delivery must be placed before 3rd December 2021 to guarantee delivery in time for Christmas.

Questions, Comments and Complaints

By using Hawthorne & Evans’ website, you consent to us using the personal information you have given The Nut House Ltd. If you have any concerns regarding our Privacy Policy then you can contact us either by writing to us at The Nut House Ltd, Unit D, 17 Towcester Road, London, E3 3ND, UK. Telephone number +44 (0) 2079879247, email us at salesdesk@hawthorneandevans.co.uk

Notification of changes

This privacy policy was last updated on 23rd January 2021. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the site. You accept that by doing this, The Nut House Ltd has provided you with sufficient notice of the amendment or variation.

Our Details
The Nut House Limited, Unit D 17 Towcester Rd, London,E3 3ND
Telephone number 02079879247 Email address: webenquiry@hawthorneandevans.co.uk

Hawthorne & Evans and The Nut House are registered trademarks. and trading names of The Nut House Limited. The Nut House Ltd is registered in England number 2609851. VAT registration number 627 2782 24

Privacy policy

This privacy policy sets out how The Nut House Ltd uses and protects any information that you give us when you use this website. The Nut House Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement. The Nut House Ltd complies with the requirements set out in the Data Protection Act 2018. You can obtain further information about the Data Protection Act 2018 by visiting the Information Commissioner's website at www.dataprotection.gov.uk

 

What we collect

In order to process your order we collect the following information:

Name and address, Contact information including telephone/mobile telephone number, email and address, Information about your purchases and credit/debit card payment details, Information about your current or future business needs

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To contact you in accordance with your request for information or products

To process your order, your payment and deliver your order

We may periodically send promotional mail or email about new products or special offers, update our records, maintain your account and detect and prevent fraud.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail or email.

We may use the information to customize our website according to your interests.

Sharing of Information

The Nut House Ltd does not sell, share or rent any personal information or data supplied by you to a third party other than as described in this Privacy Policy. Any third parties who provide us with services that include handling of any data set out in this privacy policy will be bound by a privacy agreement with The Nut House Ltd.

 

Security

We do not hold any information that you have supplied us on this website, all information is kept off-line. We do not hold your credit card information. All credit card numbers are encrypted by the software when the order is placed using SSL encryption and processed directly by a UK bank. We endeavour to hold all personal information securely in accordance with our internal security procedures and English law. Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal information, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.

WHOLESALE INQUIRIES
PAYMENT METHODS

Please see our terms and conditions of sale